Refund policy

At MonoBites, customer satisfaction matters.

Returns

We accept returns on unopened products within 14 days of delivery.

To be eligible for a return:

• Item must be unused

• In original packaging

• Sealed and unopened

Due to the nature of pet food products, opened items cannot be returned.

Damaged Orders

If your product arrives damaged, please contact us within 48 hours of delivery with clear photos. We will gladly replace the item at no additional cost.

How to Start a Return

To initiate a return, email:

stephen@monobites.com

Include:

• Order number

• Reason for return

• Photos (if damaged)

Return shipping costs are the responsibility of the customer unless the item arrived damaged.

Refunds are issued to the original payment method once the returned item is received and inspected.